Frequently Asked Questions
Everything you need to know about our thin, crispy treats.
How long will my cookies stay fresh?
Our cookies are baked without preservatives. When stored in their original packaging or an airtight container, they remain fresh and crispy for up to 6 months.
Do you offer gluten-free options?
Yes! We offer a dedicated line of gluten-free cookies that are certified by the Gluten-Free Certification Organization (GFCO) and baked in a dedicated gluten-free facility.
What is your shipping policy for perishable items?
We ship nationwide via UPS. Orders are typically processed within 1-2 business days. During warmer months, we recommend expedited shipping to ensure your treats arrive in perfect condition.
Can I place a large order for a corporate event or wedding?
Absolutely. We offer various catering and bulk gifting options. Please contact our corporate sales team through our contact form for customized packaging and volume discounts.
What should I do if my cookies arrive broken?
While we take great care in packaging our thin, crispy cookies, breakage can occasionally occur during transit. If your order is significantly damaged, please contact our customer service team with your order number for a replacement.
Are your products nut-free?
While we offer many flavors that do not contain nuts, all of our products are manufactured in a facility that processes walnuts, pecans, macadamia nuts, and almonds.